As a premium distance selling pharmacy, Pharmacy Plus places our priority on your health and convenience. Our user-friendly website provides seamless access to an extensive range of pharmaceutical products and services, empowering you to manage your healthcare needs effortlessly from the comfort of your home.
Our team of experienced pharmacists is dedicated to delivering expert advice, ensuring you receive the highest standard of care. Whether you're navigating a chronic condition or exploring over-the-counter solutions, Pharmacy Plus stands as your steadfast partner in health.
Recognizing the significance of timely and secure delivery, our efficient services guarantee that your medications reach you precisely when needed. We take pride in offering national delivery services, extending our commitment to healthcare accessibility across the country.
Beyond being just a pharmacy, Pharmacy Plus is your committed healthcare companion, dedicated to simplifying your healthcare journey. Rely on Pharmacy Plus for quality medications, dependable information, and outstanding customer service. Your well-being is our paramount concern, and we express gratitude for choosing us as your healthcare partner.
The superintendent pharmacist (SIP) will act as the Clinical Governance (CG) Lead and be responsible for meeting information and clinical governance requirements and ensure standards are met. This will be performed by applying the principles of CG and following the General Pharmaceutical Council guidance for registered pharmacies providing pharmacy services at a distance, including on the internet.
The pharmacy will have governance arrangements in place that safeguard the health, safety and wellbeing of patients and the public. Fully trained staff will be both empowered and competent to comply with the pharmacy Clinical Governance SOP. All essential services will be provided from our premises, facilities and also using equipment that are fit for purpose to comply with the principles of good clinical practice.
Risk management will be reviewed and monitored by the CG Lead who will maintain a risk register. The pharmacy processes will be reviewed at regular intervals and audited. All reported incidents and customer complaints will be reviewed and addressed and SOPs amended to improve patient safety and prevent future reoccurrence.
All staff including the Responsible Pharmacist and the SIP will participate in regular Continual Professional Development (CPD) by using the CPD toolkit. This will ensure that the entire pharmacy team has the knowledge and competence to comply with Good Practice Criteria and provide essential services in a safe and secure manner.
Essential services will be performed without any face-to-face contact once the patient has been registered or nominated by the pharmacy. Prescription requests can be sent online via our website, by email, post or by direct telephone call and by using the Electronic Prescription Service 2 (EPS 2). Emergency prescriptions can be sent to the pharmacy via EPS or email or by any other electronic form with the aim to deliver them as soon as possible.
Dispensed prescriptions will be delivered directly to patient’s registered home/address anywhere in England (including controlled drugs and fridge lines) using a variety of secure and confidential methods such as our delivery staff, courier and appropriate Royal Mail services. All prescription items handled and delivered by a courier service or our delivery driver will comply with the delivery SOP’s and follow the Professional Guidance on the Safe Handling of Medicines by the Royal Pharmaceutical Society of Great Britain (RPSGB).
In the case of Controlled Drugs (CD) couriers/drivers shall be informed that they are carrying a CD and to ensure secure transport in accordance with guidance and pharmacy CD SOP. An audit trail will be kept of CD deliveries.
Temperature sensitive medicines (fridge-lines) will be transported safely and securely in line with our Transport SOP. Where MHRA approved transport couriers are used to deliver fridge lines, cold chain environment will be maintained and the temperature of the delivery will be traceable. For all local deliveries the pharmacy delivery drivers will maintain cold chain conditions by the using appropriate containers and equipment and keep a temperature audit trail in line with the pharmacy SOP’s.
Each step of the Dispensing Process is outlined in our Dispensing SOP’s, from the point that the prescription is received at the registered pharmacy and until the prescription is ready for delivery. To ensure patient safety all prescriptions will be legally and clinically assessed by the Responsible Pharmacist to determine if they can be dispensed. If there is doubt or error, this will be clarified with the prescriber. The accuracy of the prescription will also be checked by the Accuracy Checking Technician/Dispenser or RP prior to dispatch of the item to the patient.
Procedures will be implemented to ensure that the pharmacist and patient can contact each other where it is necessary, anywhere in England, by using various communication methods such as e-mail, telephone, text messaging and the pharmacy website. This will allow both the pharmacy and the patients an opportunity to ask questions or clarify any queries thus ensuring and maintaining patient safety.
In the event that a patient needs a prescription item urgently, the pharmacist will prioritise the prescription. The pharmacist will make all the necessary arrangements, acceptable to the patient, in order to meet the needs of the patient. This would include arrangements for an Urgent Delivery.
The disposal of unwanted medicines will comply with all relevant waste management legislation and the pharmacy Disposal of Unwanted Medicines SOP. Once a request is made by the patient to return unwanted medicines, arrangements (as per SOP) are made to securely collect them from patients’ home and transported back to the pharmacy via a courier service or pharmacy delivery driver.
Upon return to the pharmacy the unwanted medicine will be safely sorted and securely stored in disposal units ready for collection by a specialist waste management company such as the PHS Group Healthcare Waste Management.
Controlled Drugs (Schedule 2 and 3) will be made irretrievable and steps will be put in place to make a record of the disposal, with respect to safe custody regulations. The pharmacy will collect unwanted and out of date Controlled Drugs from the patient’s home via a designated delivery driver if local or by a courier company that provides a tracked and secure delivery service.
Prior to opening, the pharmacy will be equipped to securely receive and process electronic prescriptions by using an ETP compliant PMR software system such as WebRx Pharma. Only registered users with NHS smart cards and PIN numbers will be able to operate the service.
Mr Nishin Mistry MPharm
Superintendent Pharmacist - GPhC No: 2215857
Pharmaethical Ltd
10/11/2023
The pharmacy will promote Healthy Living Pharmacy and Healthy lifestyle advice to patients anywhere in England both verbally and in writing (by e-mail, text etc) as well as on the pharmacy website. We intend to embrace a broader range of health issues reflecting the wider patient base. Communication will be recorded on the Patient’s Medical Record (PMR) in order to monitor and audit the service.
Patient experience surveys together with patient profile data and long-term conditions such as Diabetes, Hypertension and COPD/ Asthma will be used to actively target lifestyle advice and interventions. Any local or national healthy lifestyle or health awareness campaigns will be pro-actively supported by the pharmacy.
This optional service can be provided, if requested by the patient, in accordance with the Disability Discrimination Act (DDA) 1995. Reasonable adjustments will be made to the service provided to aid those with disabilities to access and use them within their own capabilities.
This service is for patients with long term, stable conditions who require medicines and whose condition is not likely to change in the short to medium term. The management and dispensing of repeat prescriptions will follow the REPEAT DISPENSING SOP. Repeatable prescriptions will be securely and confidentially stored, dispensed only when required by the patient. The relevant patients will be contacted by telephone, e-mail or text message before each prescription dispensing to verify a repeat prescription is required, and that the patient is taking their medication as prescribed. The pharmacy team will check and ensure that there has been no alteration to the patient’s medication regime or medical circumstances since the last point of dispensing. The records will be securely kept to facilitate a full audit and ensure smooth continuity of the service.
Where advice is sought by the patient with regards to their repeat prescription, the Responsible Pharmacist will conduct that conversation over the telephone.
To promote the Repeat Dispensing service if the patient has a long-term condition and is suitable for Repeat Dispensing, then the pharmacy team will inform both the patient and the prescriber of the benefits of this service in order to enlist them onto it.
The pharmacy website will hold information and guidance that will assist patients to various organisations such as NHS Choices, Patient Forums and Chronic Disease organisations such as Diabetes UK, Heart and Stroke Foundation. The website will also contain a list of useful contacts for out of hours advice and links to NHS 111.
Where patients request specific health or medical information the pharmacy will assist and directthem to seek the relevant information and how to access additional healthcare services. ThisInformation will be made available verbally or by phone, e-mail, text and not by face-to-face contact.If a patient contacts the pharmacy via phone outside the opening hours or when the pharmacy isclosed, they will be given an option to leave a message for the pharmacy team for non-urgentmatters or to contact NHS 111 service if it is urgent or call 999 if it life threatening.
If a referral or intervention is made for the patient and it is deemed important by the RP, a record will be made on the PMR system.
The pharmacy will provide advice to people, carers; who request help with the treatment of minor ailments and long-term conditions including general information and lifestyle changes on how best to manage their illness. This advice will be provided over the phone, emails and leaflets (sent via post) without face-to-face contact.
The verbal and written information provided by the pharmacy will include advice on managing long term conditions, how to maximise the benefits from their medication and how to lead a healthy lifestyle. Advice will also be provided on the use of Over-The -Counter (OTC) medication either supplied by the pharmacy or from elsewhere by patients.
The superintendent pharmacist (SIP) will act as the Clinical Governance (CG) Lead and be responsible for meeting information and clinical governance requirements and ensure standards are met. This will be performed by applying the principles of CG and following the General Pharmaceutical Council guidance for registered pharmacies providing pharmacy services at a distance, including on the internet.
The pharmacy will have governance arrangements in place that safeguard the health, safety and wellbeing of patients and the public. Fully trained staff will be both empowered and competent to comply with the pharmacy Clinical Governance SOP. All essential services will be provided from our premises, facilities and also using equipment that are fit for purpose to comply with the principles of good clinical practice.
Risk management will be reviewed and monitored by the CG Lead who will maintain a risk register. The pharmacy processes will be reviewed at regular intervals and audited. All reported incidents and customer complaints will be reviewed and addressed and SOPs amended to improve patient safety and prevent future reoccurrence.
All staff including the Responsible Pharmacist and the SIP will participate in regular Continual Professional Development (CPD) by using the CPD toolkit. This will ensure that the entire pharmacy team has the knowledge and competence to comply with Good Practice Criteria and provide essential services in a safe and secure manner.
Essential services will be performed without any face-to-face contact once the patient has been registered or nominated by the pharmacy. Prescription requests can be sent online via our website, by email, post or by direct telephone call and by using the Electronic Prescription Service 2 (EPS 2). Emergency prescriptions can be sent to the pharmacy via EPS or email or by any other electronic form with the aim to deliver them as soon as possible.
Dispensed prescriptions will be delivered directly to patient’s registered home/address anywhere in England (including controlled drugs and fridge lines) using a variety of secure and confidential methods such as our delivery staff, courier and appropriate Royal Mail services. All prescription items handled and delivered by a courier service or our delivery driver will comply with the delivery SOP’s and follow the Professional Guidance on the Safe Handling of Medicines by the Royal Pharmaceutical Society of Great Britain (RPSGB).
In the case of Controlled Drugs (CD) couriers/drivers shall be informed that they are carrying a CD and to ensure secure transport in accordance with guidance and pharmacy CD SOP. An audit trail will be kept of CD deliveries.
Temperature sensitive medicines (fridge-lines) will be transported safely and securely in line with our Transport SOP. Where MHRA approved transport couriers are used to deliver fridge lines, cold chain environment will be maintained and the temperature of the delivery will be traceable. For all local deliveries the pharmacy delivery drivers will maintain cold chain conditions by the using appropriate containers and equipment and keep a temperature audit trail in line with the pharmacy SOP’s.
Each step of the Dispensing Process is outlined in our Dispensing SOP’s, from the point that the prescription is received at the registered pharmacy and until the prescription is ready for delivery. To ensure patient safety all prescriptions will be legally and clinically assessed by the Responsible Pharmacist to determine if they can be dispensed. If there is doubt or error, this will be clarified with the prescriber. The accuracy of the prescription will also be checked by the Accuracy Checking Technician/Dispenser or RP prior to dispatch of the item to the patient.
Procedures will be implemented to ensure that the pharmacist and patient can contact each other where it is necessary, anywhere in England, by using various communication methods such as e-mail, telephone, text messaging and the pharmacy website. This will allow both the pharmacy and the patients an opportunity to ask questions or clarify any queries thus ensuring and maintaining patient safety.
In the event that a patient needs a prescription item urgently, the pharmacist will prioritise the prescription. The pharmacist will make all the necessary arrangements, acceptable to the patient, in order to meet the needs of the patient. This would include arrangements for an Urgent Delivery.
The disposal of unwanted medicines will comply with all relevant waste management legislation and the pharmacy Disposal of Unwanted Medicines SOP. Once a request is made by the patient to return unwanted medicines, arrangements (as per SOP) are made to securely collect them from patients’ home and transported back to the pharmacy via a courier service or pharmacy delivery driver.
Upon return to the pharmacy the unwanted medicine will be safely sorted and securely stored in disposal units ready for collection by a specialist waste management company such as the PHS Group Healthcare Waste Management.
Controlled Drugs (Schedule 2 and 3) will be made irretrievable and steps will be put in place to make a record of the disposal, with respect to safe custody regulations. The pharmacy will collect unwanted and out of date Controlled Drugs from the patient’s home via a designated delivery driver if local or by a courier company that provides a tracked and secure delivery service.
Prior to opening, the pharmacy will be equipped to securely receive and process electronic prescriptions by using an ETP compliant PMR software system such as WebRx Pharma. Only registered users with NHS smart cards and PIN numbers will be able to operate the service.
Mr Nishin Mistry MPharm
Superintendent Pharmacist - GPhC No: 2215857
Pharmaethical Ltd
10/11/2023
The pharmacy will promote Healthy Living Pharmacy and Healthy lifestyle advice to patients anywhere in England both verbally and in writing (by e-mail, text etc) as well as on the pharmacy website. We intend to embrace a broader range of health issues reflecting the wider patient base. Communication will be recorded on the Patient’s Medical Record (PMR) in order to monitor and audit the service.
Patient experience surveys together with patient profile data and long-term conditions such as Diabetes, Hypertension and COPD/ Asthma will be used to actively target lifestyle advice and interventions. Any local or national healthy lifestyle or health awareness campaigns will be pro-actively supported by the pharmacy.
This optional service can be provided, if requested by the patient, in accordance with the Disability Discrimination Act (DDA) 1995. Reasonable adjustments will be made to the service provided to aid those with disabilities to access and use them within their own capabilities.
This service is for patients with long term, stable conditions who require medicines and whose condition is not likely to change in the short to medium term. The management and dispensing of repeat prescriptions will follow the REPEAT DISPENSING SOP. Repeatable prescriptions will be securely and confidentially stored, dispensed only when required by the patient. The relevant patients will be contacted by telephone, e-mail or text message before each prescription dispensing to verify a repeat prescription is required, and that the patient is taking their medication as prescribed. The pharmacy team will check and ensure that there has been no alteration to the patient’s medication regime or medical circumstances since the last point of dispensing. The records will be securely kept to facilitate a full audit and ensure smooth continuity of the service.
Where advice is sought by the patient with regards to their repeat prescription, the Responsible Pharmacist will conduct that conversation over the telephone.
To promote the Repeat Dispensing service if the patient has a long-term condition and is suitable for Repeat Dispensing, then the pharmacy team will inform both the patient and the prescriber of the benefits of this service in order to enlist them onto it.
The pharmacy website will hold information and guidance that will assist patients to various organisations such as NHS Choices, Patient Forums and Chronic Disease organisations such as Diabetes UK, Heart and Stroke Foundation. The website will also contain a list of useful contacts for out of hours advice and links to NHS 111.
Where patients request specific health or medical information the pharmacy will assist and directthem to seek the relevant information and how to access additional healthcare services. ThisInformation will be made available verbally or by phone, e-mail, text and not by face-to-face contact.If a patient contacts the pharmacy via phone outside the opening hours or when the pharmacy isclosed, they will be given an option to leave a message for the pharmacy team for non-urgentmatters or to contact NHS 111 service if it is urgent or call 999 if it life threatening.
If a referral or intervention is made for the patient and it is deemed important by the RP, a record will be made on the PMR system.
The pharmacy will provide advice to people, carers; who request help with the treatment of minor ailments and long-term conditions including general information and lifestyle changes on how best to manage their illness. This advice will be provided over the phone, emails and leaflets (sent via post) without face-to-face contact.
The verbal and written information provided by the pharmacy will include advice on managing long term conditions, how to maximise the benefits from their medication and how to lead a healthy lifestyle. Advice will also be provided on the use of Over-The -Counter (OTC) medication either supplied by the pharmacy or from elsewhere by patients.